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FAQs

What happens if Coronovirus affects this event?

As the event is online we do not expect any disruption to the event.

We have been working closely with all our tutors to ensure their safety. In the event, a tutor is unable to offer a class, alternative date or a full refund will be offered.

What do I need to join the event?

In order to make the most of your experience, the following equipment and set up will be needed to join a class:

  • A quiet, comfortable place to sit with a stable place to rest your device
  • A desktop/laptop computer or a tablet connected to the internet (we don’t recommend joining with a smart phone as you will struggle to see the stitch demonstrations on the small screen)
  • Zoom software ready downloaded on your device. You can download the software here or read more about how to set this up in our blog post here.
 
I don’t have access to the internet, can I still join the Festival?

All of the live events require internet access. If you do not have access, you can consider joining one of our streamable online classes, which can be watched at your own pace. 

What timezone will the classes be held in?

We are pleased to offer timetables suitable for European/American, and Australian/NZ time zones. We regret that we cannot offer all of the classes at a time appropriate to those in Aus/NZ timezones due to the difficulty presented the time difference.

How can I book my place?

Please follow the steps outlined on the How to Book page. From there you can access our online booking & payment form.

What do the various ticket prices include?

Inclusions and exclusions for all ticket types are listed on the How To Book page. 

Will I receive my choice of classes?

Classes are allocated on a first come, first served basis. Once you have submitted your form and made your payment, you will receive an immediate notification of your booking. We will then send you a summary of your classes a few days later.

What is the capacity of each class?

We will accept up to 15 students in each class.

Can a friend sit next to me and join the class along with me?

Class fees are charged per participant and kits are sold in advance only to those who have booked on the class.

How does a Zoom needlework class work?

During the workshop you will be connected via Zoom to your tutor for all of the teaching. They will demonstrate techniques and show you how to create their beautiful designs. You will be able to ask questions as you go, as well as get to know your fellow embroiderers. Sessions will be 2 hours long (or 3 if you are following the Time Zone 2 schedule) and between sessions you will have an opportunity to take a break and progress your work.

What if I miss one of the Zoom sessions I have booked on to?

All the Zoom workshops will be recorded and offered to those booked on to the specific class as a back up for anything they have missed or would like to go over. These recordings will be accessible for a month after the original event (or longer if needed)

What if I can’t attend any of the Zoom classes?

Alternatively, our pre-recorded courses offer a self-paced learning experience, where you will have the chance to learn by following videos created exclusively for the Crewel Work Company. We currently offer courses taught by the following tutors: Phillipa Turnbull, Mandy Ewing, Hazel Blomkamp and Tanya Bentham. Full details can be found on our Online Courses page.

What can I expect from the average workshops day during the festival?

The Time Zone 1 timetable is split into 2 daily sessions of 2 hours (total of 4 hours per class per day). To accommodate the time zone differences, the Time Zone 2 schedule features daily sessions of 3 hours and are spread over an extra day.

During the class the tutors will introduce each technique and demonstrate the design before allowing you to have a go. You will have a chance to follow along and ask questions as you stitch. 

I notice that the timetable has changed, why is that?

Small changes to the timetable reflect demand for classes as well as availability of tutors. We apologise for any inconvenience this may cause and hope you are able to find something else that inspires you in the programme! 

I’ve never really stitched before, can I still attend?

This event will offer workshops for all levels of experience from complete beginner to the very advanced. Furthermore, class sizes are relatively small so each student will receive ample time with their tutor. Please check each tutor page for their designs and the specific guidance for the skill level required for each workshop.

What is the capacity of each class?

We will accept 15 students in each of the live classes (in order to keep the live classes small and intimate and so that the tutor can provide ample one-on-one attention). 

Where will the workshops take place?

All workshops will be online.

Where can I find details of the other activities taking place during the events? 

Full details of all the activities for the January event can be found on the January 2022 Special Events page.

Where will other programmed activities take place?

All activities will take place online.

What is your cancellation policy?

Our cancellation policy is as follows:

  • Cancellations before 15 November – full refund (if your kit has already been set to you we request that you return it at your expense)
  • Cancellations after 15 November – no refund
What is your cancellation policy (related to Covid-19)?

Please get in touch with us if you are unable to attend the event due to illness.

I have a hearing impediment, will I still be able to attend?

While we are unable to offer subtitles or signing, if you are comfortably able to listen to the television, the classes should be suitable for you. If you have any specific concerns, please get in touch with us.

Follow us on our social media channels or contact us for any further information about the event.

Email

info@ladyannesneedlework.com

Phillipa Turnbull Events Ltd is registered in England and Wales with registered No. 08578711 and VAT No. 187837253. Registered Head Office: Pembroke House, 1 Clifford Street, Appleby in Westmorland, CA16 6TS

We are a member of the UK travel regulator ABTA. Membership number Y6352