What do I need to join the event?

In order to make the most of your experience, the following equipment and set up will be needed to join a class:

  • A quiet, comfortable place to sit with a stable place to rest your device
  • A desktop/laptop computer or a tablet connected to the internet (we don’t recommend joining with a smart phone as you will struggle to see the stitch demonstrations on the small screen)
  • Zoom software ready downloaded on your device. You can download the software here or read more about how to set this up in our blog post here.

I don’t have access to the internet, can I still join the Festival?

All of the live events require internet access. If you do not have access, you can consider joining one of our streamable online classes, which can be watched at your own pace. 

What timezone will the classes be held in?

We are pleased to offer timetables suitable for European and American time zones. We regret that we cannot offer all of the classes at a time appropriate to those in Aus/NZ timezones due to the difficulty presented the time difference.

How can I book my place?

Please follow the steps outlined on the How to Book page. From there you can access our online booking & payment form.

What do the various ticket prices include?

Inclusions and exclusions for all ticket types are listed on the How To Book page. 

Will I receive my choice of classes?

Classes are allocated on a first come, first served basis. Once you have submitted your form and made your payment, you will receive an immediate notification of your booking. We will then send you a summary of your classes a few days later.

What is the capacity of each class?

We will accept up to 30 students in each class.

Can a friend sit next to me and join the class along with me?

Class fees are charged per participant and kits are sold in advance only to those who have booked on the class.

How does a Zoom needlework class work?

During the workshop you will be connected via Zoom to your tutor for all of the teaching. They will demonstrate techniques and show you how to create their beautiful designs. You will be able to ask questions as you go, as well as get to know your fellow embroiderers. Sessions will be 2 hours long and between sessions you will have an opportunity to take a break and/or progress your work before the next session.

What if I miss one of the Zoom sessions I have booked on to?

All the Zoom workshops will be recorded and offered to those booked on to the specific class as a back up for anything they have missed or would like to go over. These recordings will be accessible for a month after the original event (or longer if needed)

What if I can’t attend any of the Zoom classes?

Alternatively, our pre-recorded courses offer a self-paced learning experience, where you will have the chance to learn by following videos created exclusively for the Crewel Work Company. We currently offer courses taught by the following tutors: Phillipa Turnbull, Zina Kazban, Mandy Ewing, Sarah Thursfield, Hazel Blomkamp and Tanya Bentham. Full details can be found on our Online Courses page.

What can I expect from the average workshop day during the festival?

Both timetables are split into 2 daily sessions of 2 hours (total of 4 hours per class per day).

During the class the tutors will introduce each technique and demonstrate the design before allowing you to have a go. You will have a chance to follow along and ask questions as you stitch. 

I notice that the timetable has changed, why is that?

Small changes to the timetable reflect demand for classes as well as availability of tutors. We apologise for any inconvenience this may cause and hope you are able to find something else that inspires you in the programme! 

I’ve never really stitched before, can I still attend?

This event will offer workshops for all levels of experience from complete beginner to the very advanced. Furthermore, class sizes are relatively small so each student will receive ample time with their tutor. Please check each tutor page for their designs and the specific guidance for the skill level required for each workshop.

What is the capacity of each class?

We will accept 30 students in each of the live classes (in order to keep the live classes small and intimate and so that the tutor can provide ample one-on-one attention). 

Where will the workshops take place?

All workshops will be online.

Where can I find details of the other activities taking place during the events? 

Full details of all the activities for the May event can be found on the May 2023 Special Events pages.

Where will other programmed activities take place?

All activities will take place online.

What is your cancellation policy?

Our cancellation policy for May is as follows:

  • Cancellations before 15 March – full refund (if your kit has already been set to you we request that you return it at your expense)
  • Cancellations after 15 March – no refund
What is your cancellation policy (related to Covid-19)?

Please get in touch with us if you are unable to attend the event due to illness.

I have a hearing impediment, will I still be able to attend?

While we are unable to offer subtitles or signing, if you are comfortably able to listen to the television, the classes should be suitable for you. If you have any specific concerns, please get in touch with us.

Follow us on our social media channels or contact us for any further information about the event.



Phillipa Turnbull Events Ltd is registered in England and Wales with registered No. 08578711 and VAT No. 187837253. Registered Head Office: Pembroke House, 1 Clifford Street, Appleby in Westmorland, CA16 6TS

We are a member of the UK travel regulator ABTA. Membership number Y6352